There are three ways to order:

• On our website: add items to your cart and pay in full at checkout.
• On WhatsApp: message us with what you need and we will confirm the order with you.
• In store: visit us at #03-06, 213 Henderson Road, Singapore 159553.

• Website orders: an order confirmation is sent to your email after checkout. This serves as your receipt.
• In-store and WhatsApp orders: a receipt is issued once payment is received. Please give us your name, email address and phone number for the invoice.

Stock shown on our website may not be up to date. If an item you ordered is unavailable, we will contact you. Most items that are out of stock can still be pre-ordered.

Some items, such as groupsets, are priced on enquiry. Message us on WhatsApp and we will send you a quote.

Please message us on WhatsApp as soon as possible. Pre-orders and custom paint orders follow the terms under Pre-Orders & Custom Paint below.

Yes. When you buy a new wheelset, groupset, frameset or complete bike from us, we can sell your old one on consignment.

• Free for the first 3 months, with no commission charged.
• For complete bikes, a S$30 bike wash and inspection fee applies, so the bike is presented properly to the next owner.
• We display the item in our shop, take photos and list it on sales platforms, arrange viewings and test rides, and negotiate with buyers.
• Once it is sold, we pay the sale proceeds to you via PayNow.
• If it is unsold after 3 months, you can collect it back at no cost, or leave it with us until sold, with a 5% commission upon successful sale.

On our website: pay securely at checkout with any of the payment methods shown there.

In store and on WhatsApp:

• Cash
• PayNow to UEN 53435002W
• Atome
• Credit card
• Standard Chartered credit card instalment

Yes. You can split your payment with Atome. In store, Standard Chartered credit card holders can also pay in 6, 12, 24 or 36 monthly instalments. Ask our crew for details.

Pay to our UEN 53435002W. For website orders, please use your order number as the reference. We will process your order once your payment is received.

Yes. Card payments are processed securely by Shopify and our payment providers. We never see or store your card details.

Products marked "Pre-order" are ordered in for you from the brand. Any lead time we give is for reference only. We will do our best to fulfil orders promptly, but we cannot be held responsible for shipping delays or other circumstances beyond our control. We will contact you as soon as your order arrives at our store.

• Website pre-orders are paid in full at checkout.
• In-store and WhatsApp pre-orders are confirmed once we receive your deposit. The deposit and balance can be paid via PayNow to UEN 53435002W, or in person at our store.

For in-store and WhatsApp pre-orders, the balance must be paid within 7 days of the order arriving at our store, or upon collection, whichever comes first.

If the balance is not paid within this period, the order will be treated as cancelled, and the deposit will be handled as described below.

• Website pre-orders: to change your pre-order (for example, the size or colour), message us on WhatsApp. Any price difference will be charged or refunded. If you cancel for personal reasons, a cancellation fee of 10% of the total order value will be deducted from your refund.
• In-store and WhatsApp pre-orders: pre-orders can be modified or cancelled. Any deposit paid is non-refundable, but it can be converted into store credit for future purchases.
• If we are unable to fulfil your pre-order, you will receive a full refund.

Every Quick Pro frameset can be custom painted. Pick colours from the factory colour chart, send us Pantone codes, or share a sketch or reference photos. We will prepare a design render for your approval before production starts.

Production usually takes 6 to 8 weeks, and this is a guide rather than a guarantee. See Custom Paint for details and pricing.

Custom orders are made specifically for you, so:

• In-store and WhatsApp custom orders: any deposit paid is fully non-refundable and cannot be converted into store credit.
• Website custom orders: once your design is confirmed and production has started, the order cannot be cancelled or refunded. If you cancel before production starts, the 10% website pre-order cancellation fee applies.

Colours shown on screen or in design renders may differ slightly from the finished paint. Pantone codes give the factory the most accurate reference.

Yes, collection is free. Choose "Pickup" at checkout and we will notify you when your order is ready. Please bring your order number to #03-06, 213 Henderson Road, Singapore 159553.

Collection hours: Monday to Friday 11am – 8pm, Sunday 9am – 5pm. Closed on Saturdays and public holidays.

• Parts and accessories: S$5 flat rate within Singapore.
• In-stock orders are usually sent out within a few working days. Pre-orders are sent out once the item arrives at our store.
• Bikes and framesets are delivered separately, see below.

We can arrange delivery for bikes and framesets on request. Message us on WhatsApp with your address and preferred date, and we will let you know the delivery fee.

We mainly serve local cyclists, but we are happy to help where we can. International shipping is estimated at US$150 – 380 depending on the destination, with tax included for most countries.

Please send us your full address on WhatsApp before ordering and we will check the actual cost. Where tax is not included, any import duties and taxes are borne by the customer.

Please check your parcel on arrival. If anything is damaged or missing, message us on WhatsApp within 48 hours with your order number and photos.

We don't do full bike fits, but we are happy to help you get the size right. Send us your current bike's geometry or measurements, or a fit report if you have one, and we will recommend the size that matches it best.

For framesets with an integrated handlebar, we will also help you choose the bar width and stem length.

Things like bottom bracket standard, axle size, brake mount and tyre clearance all matter. Message us with your bike model, or a photo, and we will confirm compatibility before you order.

Unused items in their original packaging can be exchanged or converted into store credit within 7 days. Parts that have been installed, cut or ridden cannot be returned, so please check with us first if you are unsure.

Yes. Our workshop can install anything you buy from us. Servicing is by appointment, so please book with us on WhatsApp.

Servicing is by appointment. Message us on WhatsApp with your bike and what you need, and we will find a slot for you.

If your bike needs extra work or parts beyond what was agreed, we will contact you for approval before going ahead.

We will notify you when your bike is ready. Please collect it within one week of the notice, otherwise storage fees will apply.

Yes. You can bring your own parts, such as tyres or a chain, or we can supply them for you.

Yes. We offer crash damage inspections and can prepare a written damage assessment report for your insurance claim.

Unused items can be returned within 7 days of purchase or collection, in their original condition and packaging, with proof of purchase. Returned items can be exchanged or converted into store credit. We do not offer cash refunds for change of mind.

For delivered website orders, the cost of returning the item to us is borne by you.

• Items that have been installed, ridden, cut or otherwise used
• Custom orders, including custom paint frames
• Opened consumables, such as sealant, lubricants, chain wax, bar tape and brake pads
• Workshop services and labour

Please message us on WhatsApp within 7 days of receiving it, with your order number and photos. Once we have checked the item, we will replace, repair or refund it. Defects found after this period are handled under warranty.

1. Message us on WhatsApp with your order number and the reason for the return.
2. Once we confirm, bring the item to our store at #03-06, 213 Henderson Road, Singapore 159553.
3. We will inspect the item and let you know the outcome.

Approved refunds are made to your original payment method. Please allow up to 14 days for the refund to appear, depending on your bank or payment provider.

Store credit can be used for any products or services at Ride In Style within 12 months from the date it is issued. It cannot be exchanged for cash.

Nothing on this page affects your rights under Singapore's Consumer Protection (Fair Trading) Act, including the lemon law.

Yes. New products carry the manufacturer's warranty. For the brands we distribute, we will submit warranty claims to the brand on your behalf.

Warranty covers manufacturing defects only. It does not cover crash damage, normal wear and tear, misuse, improper installation or modifications.

Message us on WhatsApp with your proof of purchase and photos of the issue. We will check it and handle the claim with the brand. The manufacturer decides whether a part is repaired or replaced.

These terms apply to all products and services you buy from Ride In Style, a bicycle shop registered in Singapore (UEN 53435002W) at #03-06, 213 Henderson Road, Singapore 159553. They apply whether you order on our website, in our store or via WhatsApp.

• Website orders are orders placed and paid through the checkout on our website.
• In-store and WhatsApp orders are orders confirmed with our staff in person or over WhatsApp.

The answers on this page form part of our terms. By placing an order or booking a service, you agree to them.

• All prices are in Singapore dollars (SGD).
• Product photos are for reference only, and colours may look slightly different in person.
• Specifications come from the manufacturer and may change without notice.
• If an item is listed at the wrong price by mistake, we may cancel the order and refund you in full.

• Please use our website only for lawful purposes, and do not interfere with its operation or security.
• If you create an account, you are responsible for keeping your login details secure.
• Please make sure your name, contact details and delivery address are correct. We are not responsible for delays or failed deliveries caused by incorrect information.

• We recommend that bicycle components be installed by a qualified mechanic. We are not responsible for damage or injury caused by parts installed by others.
• Please check that a product is compatible with your bike before ordering.
• Cycling carries inherent risks. Always follow the manufacturer's instructions, torque specifications and weight limits, and have your bike checked regularly.

• To the extent permitted by law, we are not liable for any indirect or consequential loss.
• Our total liability for any order is limited to the amount you paid for that order.
• Nothing in these terms limits any liability that cannot be limited under Singapore law.

We protect your personal data in line with Singapore's Personal Data Protection Act 2012 (PDPA). For any privacy questions or requests, contact our Data Protection Officer at rideinstyle.sg@gmail.com or on WhatsApp.

What we collect: contact details (name, phone, email, delivery address), order and payment records, bike details and service history, messages you send us, and website data collected through cookies. We do not store your card details.

How we use it: to process orders, payments and invoices, arrange collection and delivery, update you on orders and services, submit warranty claims, answer enquiries, and send news and offers only if you have agreed to receive them.

Who we share it with: Shopify, payment providers (such as card processors, Atome and Standard Chartered), delivery partners, manufacturers and suppliers for warranty claims and custom orders, insurers when you ask us for a damage report, our accountants, and authorities where required by law. Some partners may store data outside Singapore; we take reasonable steps to protect it to a standard comparable to the PDPA. We do not sell your personal data.

Your rights: you can ask to access or correct your data, or withdraw your consent, at any time. We keep data only as long as needed, or as required by law. You can unsubscribe from marketing at any time.

Our website uses cookies to run the store, remember your cart and understand how the site is used. You can manage cookies through the cookie banner or your browser settings. Blocking some cookies may affect how the website works.

All content on our website, including text, photos, videos, graphics and logos, belongs to Ride In Style or is used with permission. Brand names and trademarks belong to their respective owners. Please do not copy or use our content without our written permission.

These terms are governed by the laws of Singapore. If you have a concern, please contact us first and we will do our best to resolve it. Any dispute that cannot be resolved will be subject to the jurisdiction of the Singapore courts.

We may update these terms from time to time. The version on our website when you place your order will apply. If any part of these terms is found to be invalid, the rest will still apply.

• Ride In Style · UEN 53435002W
• Address: #03-06, 213 Henderson Road, Singapore 159553
• WhatsApp / Phone: +65 8037 3457
• Email: rideinstyle.sg@gmail.com
• Opening hours: Monday to Friday 11am – 8pm, Sunday 9am – 5pm (collection and drop-off only). Closed on Saturdays and public holidays.